Four Foot Lodge

Terms & Conditions

Please read and understand our conditions of service.

1. All pets must have current vaccination certificates.
Dogs: V5 / Combo (Parvo, Distemper, Hepatitis, Adenovirus-2, Parainfluenza)
Kennelcough (Bordetella)
Cats: Felocell3 (Herpesvirus-1, Calicivirus, Panleukopenia)

2. All pets left in the care of Four Foot Lodge (FFL) must be healthy, clean with no signs of any communicable illness/diseases or pests. All pets’ general conditions are documented on arrival.

3. The 1st day will be charged as a full day regardless the check-in-time.
The last day will be charged half if out by 10.00am – full day after 10.00am.
FFL accept cash payments, internet banking and cheques do have a 35c surcharge to cover bank costs.

4. No discounts during school and public holidays.

5. All days confirmed are charged for during public or school holidays, irrespective of late delivery, early collection or cancellations at any point. However flexibility is considered during quiet times.

6. Other pre-arranged services such as bathing, transport and out of compound exercise will be charged accordingly, please see price guide.

7. Customers are asked to adhere to the opening times for delivery and collection of their pets.

There is an extra charge for out of hour appointments, based on $10. - and up to $20. - for un-announced interruptions during these documented times.

8. Bookings must be confirmed with a non-refundable deposit within five working days or the booking will be revoked. Final payment is charged at delivery or collection depending on the circumstances.

9. FFL will use their own vet for a second opinion or for emergency veterinarian attention and treatment.
FFL will charge for vet visits and all costs charged direct to the owner, please see price guide.

10. FFL staff can administer special care and attention or medication, however this is at the owners own risk.

11. FFL provides a high quality complete diet, with bones, treats and biscuits. Should a customers pet require a special diet, the owner must supply this themselves.

12. FFL takes every care of the boarding of your pets but we cannot take responsibility for any loss, physical or property damage, accident, injury, illness or death, however caused during their stay or out of compound walk.
All extra costs for services or damage rendered will be billed direct to the owner.
FFL are not responsible in any way for dogs that jump fences and gates.

13. Customers giving permission for their dog to socialise with other dogs, will be held responsible should their dog cause damage to another dog during exercise and play time.

14. You will be held liable should your pet cause any damage, injury or death to another dog or property of FFL. Dogs that damaged property or profusely dig may be refused accommodation and customers charged for any damage incurred.

15. DOGS only: Due to noise complaints we have to refuse persistent barkers and howlers. FFL retain the right to use other methods to control barking nuisance.

16. Owners are invited to visit FFL in advance of their bookings. At the time of booking the owner must point out any issues that they are not happy with, other wise it is assumed they are happy with the service and facilities provided.

17. The management will make changes where they feel necessary should a customer make a direct complaint or ask for differences in their pet’s routine.

18. Complaints should be made in writing to Krista de Blauw (manager) within one week of the booking. Krista will personally deal with the complaint within seven days of receiving it.

19. FFL cannot afford to operate a credit system. Accounts can be held with prior arrangements. Rates and policies are subject to change without notice, it is advised that customers check changes at each booking.

20. FFL retain the right to refuse any pets on the day of delivery, make changes to their booking or accommodation and/or fee’s where necessary.

21. Signing your pets profile will bind you to the conditions of service laid out by Four Foot Lodge. Please ensure you keep yourselves up-dated with changes at the time of each new booking.

Thank you for taking the time to read these conditions of service.